When a customer calls your company to acquire information about a particular product or service, make sure that their queries are handled professionally and precisely. It is important to speak to them pleasantly, as though you are happy to be helping them. Telephone etiquette can improve your reputation in the market significantly, but if it is not observed, you may risk losing your customers to your competitors.
When you answer a call, greet them with a nice hello. Continue saying “Thanks for calling XYZ Ltd, how may we help you, ma’am/sir?” It is essential to pay close attention to what your caller has to say, understand their enquiry thoroughly, wait for them to finish speaking and only then reply.
Never allow your callers to feel like you’re in a hurry, or have no time for them. Always sound clear and relaxed while answering phone calls. If you cannot help them out at the time, politely ask them if you can have their number so as to call them once you have found the answer to their query.
It is advised against calling customers before 8 in the morning or after 8 in the evening. If you must call them, do so during the day. Once the conversation has ended, wait for the caller to hang up before you do as it may seem impolite otherwise.
It costs a lot of time and money to train a person or people to follow all these guidelines on providing excellent customer service. Sometimes, the employee or employees you train may even fail to follow them. To provide top-quality service to your valuable customers, you can now avail Virtual Reception services. Virtual Receptionists can be hired to handle all of your company’s telephone needs as the personnel working with these companies have the experience and expertise to help retain customer loyalty.
Businesses run because of customers, and you want your customers to feel that they’re making the right choice with your company. With Virtual Reception services, you make sure that your business runs smoothly, and your customers are happy with your company. By availing Virtual Reception services, you also eliminate the need for human resource management, as all your calls are now answered by professional receptionists.
Customer calls are handled immediately and efficiently. Any urgent calls or messages are delivered to the right agent. A quick response means a quick resolution for the customer. You customers can speak to trained professionals anytime they require any service from your company. By building excellent customer service, you also build you customer’s trust in your company. This can help your business prosper as client retention and referral rates increases with customer loyalty.
About the Author: Penny is associated with Answerplus.ca. She loves writing business related articles, specially related to marketing and sales. Answerplus.ca provides Virtual Reception and other services to enhance sales.